Shipping & Returns FAQs
Delivery costs vary depending on the platform, delivery location and delivery type…
- Directly placed orders: UK Royal Mail 2nd class shipping from £4.99
- Directly placed orders: UK next working day shipping from £9.99
- Directly placed orders: Overseas shipping from £19.99
Yes, for directly placed orders we’re able to ship worldwide. Please refer to our Terms & Conditions regarding the importation of our products
Yes, customers directly placing orders with us receive tracking details on order confirmation
Your order is packaged boxed or in a secure mail bag with anti-tamper seal
Orders are shipped within 2 working days
Orders will be delivered by one of the following carriers…
- Evri
- Amazon
- Royal Mail
- APC Overnight: Expedited UK orders
- Non-UK orders: DHL, TNT, Fedex, UPS or a similar global carrier
UK orders are generally received anywhere between 1-5 working days whilst non-UK orders delivery times vary from 2-10 working days
Since the COVID-19 pandemic most, if not all, carriers operate on a contactless delivery basis. If you’re out at the time of delivery your carrier may…
- Attempt re-delivery
- Leave in a safe place
- Deliver to a neighbouring property/business
Subsequently, you should receive a card through your letterbox, an email or a text message detailing when re-delivery will be attempted or where your shipment has been left
If after 2 working days (UK based customers) or 14 working days (overseas customers) you have not received your order, please Contact Us
In accordance with Consumer Contract Regulations, we operate a ‘cooling off period’ for un-opened orders as follows…
- Orders cancelled prior to dispatch are fully refunded
- You have the right to cancel your contract any time up to 14 working days after receipt of goods and receive a full refund (excluding return postage costs)
- Orders deemed to fall outside the ‘cooling off period’ will be fully refunded if un-delivered or returned under our product guarantee policy
- Consumer Contract Regulations do not apply to business to business customers and we reserve the right to charge a £15 handling fee on cancellation of un-opened orders
- If so please Contact Us